Ready payment problems, such equally declined or incomplete transactions

If you accept issues paying for Google products, y'all might need to fix a problem with your payments contour.

Notice the consequence you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do and then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the accost recorded in your Google payments centre settings. If they don't lucifer, update your address in your Google payments center, and attempt the transaction again.
  • Attempt using a Google Play gift card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If y'all're using a desktop figurer, try the transaction using the Google product'southward website.
    • If you lot're using a mobile device, try using the product's mobile app (if an app is bachelor).
  • If you lot're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the order over again.
    • Try creating a new Google business relationship if you don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is upwards to date. If it isn't, update it in the Payments heart.

"Unable to complete transaction. Delight use another form of payment."

Note: These steps also apply if yous see the error message "Your payment didn't go through. Please attempt a unlike payment method or effort again later."

Attempt the following:

  1. Bank check to encounter if your payment method is up to engagement. If information technology isn't, update it in the Payments center, so try your buy once again.
  2. Make sure you have enough coin in your account for the purchase.
  3. If you're notwithstanding having bug, contact your bank to encounter if in that location's a problem with your business relationship.
  4. Try making the purchase over again with a different payment method.

"Your payment was declined due to an result with your account"

If you lot see this message, information technology might exist because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more than information to protect your business relationship confronting fraud.
  • We need a footling more than information to comply with European union law (European customers only).

To ready the issue, effort the post-obit:

  1. Go to the Payments center.
  2. Have action on any errors or requests in the payments centre.
    1. You might need to verify your identity before you tin purchase anything through your Google Account.
  3. Brand certain your name, address, and payment information are up to date.

"Unable to process payment: Depression card balance"

You might non have plenty funds in your account to brand the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Bill of fare is grayed out & says "verify on pay.google.com"

Your bill of fare was reported equally stolen. Y'all must verify the menu before you can apply it again:

  1. Get to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out carte.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, you'll discover a temporary charge on your bill of fare statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you attempt to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than two days: Wait up to 2 days.
    • If more than 2 days: Bank check your card statement. You should find a temporary accuse from Google called "GOOGLE Exam," with an 8-digit code.

Menu is grayed out & says "carte du jour is ineligible"

You lot can't use this carte du jour for this purchase. Try to make the purchase again with a unlike menu.

If the card yous want to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more virtually what to practice if you lot temporarily or permanently closed your payments profile.

If you're still having trouble, contact back up.

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